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Terms & Conditions

At Harmonised Homes, my aim is to bring clarity and calm into your space. The following terms are designed to set clear expectations and protect both you as the client and me as the service provider.

 

Working Together

I provide a hands-on, supportive home organisation and decluttering service, working with you to help streamline and reset your space. All decisions about what stays or goes are entirely yours.

 

Respect & Confidentiality

Everything we discuss or encounter during a session is treated with the utmost respect and discretion. Your privacy matters to me. Personal details, household information, and anything we come across during our time together will never be shared.

 

If I reference my work publicly (for example, to give examples of client transformations), I will do so in a general, unidentifiable way (e.g. “a three-bedroom home in Edinburgh”). I may ask for your permission to use photographs or a testimonial, but this is entirely optional.  For personal safety, I may share your session address with a nominated emergency contact before our appointment. This will be deleted after the session.

 

Insurance & Care of Belongings

I hold full Public Liability and Professional Indemnity insurance. I will always treat your home and possessions with care. However, Harmonised Homes cannot accept responsibility for accidental damage, loss, or breakages that may occur during the course of a session. Please ensure your own home insurance is current and adequate.

 

I do not move heavy furniture, appliances or items that require two people to lift or manoeuvre. If this kind of movement is required, please ensure someone is available to assist, or that appropriate arrangements are made in advance.

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Travel, Parking & Access

Travel of up to 15 miles (each way) from my home is included. Additional travel is charged at 45p per mile. Any unavoidable parking costs will be added to your invoice.

 

Please ensure I can access the property at the agreed time and that the area we’ll be working in is safe and suitable.

 

What’s Included

Each session includes:

  • Hands-on support with decluttering, organisation and planning

  • Suggestions for storage solutions tailored to your home

  • Light cleaning as we go (e.g. wiping down shelves)

  • Donation drop-off (see below)

 

I’m happy to suggest other professionals (e.g. cleaners, furniture assemblers, disposal services) if needed, but any arrangements made with third parties are entirely your responsibility.

 

Donation & Disposal

As part of a session, I can take away one car load of items for charity donation. I’m unable to remove general waste, recycling, or items that require a tip or permit.

 

Disposal or donation is always your decision. No items will be removed without your consent.

 

Photos & Documentation

Before and after photos are useful for planning, tracking progress, and celebrating your results. These are for your reference and mine, and are stored securely.

 

If you’re open to sharing your transformation with others, I’d love to feature anonymised images or testimonials on my social media, but I will always ask for your written permission first.  No identifying details will ever be shared, and I will never post anything you’re not fully comfortable with.

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Bookings, Deposits & Payment

  • Online consultations are complimentary however may not be suitable for every client

  • In person consultations are charged at £40/hour and deducted from your session total if you go ahead with a booking.

  • Payment for the remaining balance is due on the day of the session by bank transfer (preferred) or cash.

 

If a session runs longer than planned and I’m available to continue, additional time will be charged at my standard hourly rate, billed in 15-minute increments.

 

Cancellations & Rescheduling

Plans change, I understand. If you need to cancel or rearrange:

  • More than 24 hours’ notice: A new date can be discussed however please note this will be fully dependent on my availability.

  • Less than 24 hours’ notice: 50% of the session fee will be charged

  • Cancellations on the day: The full session cost will be charged

 

If I need to reschedule due to illness or emergency, I’ll do my best to offer an alternative as soon as possible.

 

Agreement to Terms

By confirming your booking, you are agreeing to these Terms & Conditions. A signed copy will be required before we begin working together. If you’re unable to print/scan, I am happy to bring a copy to our first session.

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